Important Message from Foscam Digital Technologies Regarding UK Sales & Service
We, Foscam.co.uk (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, UK local warranty and building the Foscam brand in the UK for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at firstname.lastname@example.org.
For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.co.uk.
Foscam IP Camera FAQ
Category: Downloading software
Q: / why am I not able to load the software from the website?
A:/ Make sure when your downloading from the website, you use IP CameraSetup.rar You need to have rar installed on your computer. To install rar go to www.rarlab.com/download
Category : Opening the camera
Q:/ How do I open the camera?
A:/ Double Click on IP Camera Tools , then double click on the camera’s IP address OR enter in your browser the cameras IP address http://
Category: Opening the camera
Q:/ When opening the camera, the camera’s IP address does not appear instead Iget ‘Subnet doesn’t match’ What do I do?
A:/ If “subnet doesn’t match” appears , double click on it and check thebox ’Obtain IP from DHCP server’ then click on OK
Category: Opening the camera
Q:/ When opening the camera, the IP address does not appear instead I get ’notfound IP server’ what do I do?
A:/ Check that the internet connection is good and make sure the router cablemodem is working
Q:/ How do I login to the camera?
A:/Type ‘admin’ for the user. Leave password blank. Click on Login
Q:/ which login button do I press?
A:/ Press the first Login button if using internet Explorer or other browsers OR
Press the second Login button if using Firefox, o r Google Chrome
Q:/ Can’t get wireless to work, what can I do?
A:/ Make sure your wireless is set for ‘BG’ not ‘N’
Q:/ How do I set my wireless from N to BG?
A:/ Login to your wireless router by entering the IP address of your router intoyour browser. Then enter your username and password if prompted. Look underWireless settings for an option called ‘Wireless mode’ or ‘Wireless Channels’ setthat option to ‘802.11g&802.11b’ or ‘802.11b/g’ Restart the router, restart thecamera, wait 45 seconds and it should work
Category: Opening the camera
Q:/ Why is the screen black with an ’x’ , when I go to ‘Live Video’
A:/ Probably because your using Internet Explorer. Change your browser toFirefox of Google Chrome
Q:/ Still can’t get the wireless to work, what else can I try?
A:/ Install the latest firmware
Q:// How do I install the firmware?
A/ Go to the website(www.foscam.us) and look under the ‘Tools & Support’section. Download the FI8908.FI8908W.rar file. Extract it using winrar. It should give you a bin file. Make sure the camera is connected via Ethernetcable and powered on. Open IP Camera Tools and right click on your camera.Select ‘Upgrade Firmware’. Then select Upgrade system Firmware. Point to thebin file that you extracted and click on ok. Your firmware should be updated.Shut down the camera and restart it. Wait 45 seconds. Restart IP camera Toolsand it should work wirelessly.
Q:/ How do I find my router IP address?
A:/ Retrieve your Routers Ip Address from Ip Camera Tool software
a) Double Click on your IP Camera Tool Icon
b) Then left click once on your Camera’s IP address
c) Right click on it and choose ‘Network Configuration’
d) The ‘Gateway’ number is your router Ip address ( write it down) OR
1. view a list of default router IP addresses, usernames and passwords
a) by Google searching “default router IP addresses”
b) and clicking on the PDF titled “List of default Router Admin Passwordsand Default Router IP” at: http://www.answersthatwork.com/Download_Area/ATW_Library/Networking/Network__4-List_of_default_Router_Admin_Passwords_and_IP_addresses.pdf
c) Go to ‘find’ and type in the brand name of your router (press enter)
Q:/ How do I get my SSID name, Security Type, Authentication ,EncryptionTechnique and Pre shared key info?
A:/ login in to your router by putting the router’s IP address into the browser.Then look under wireless and click on ‘Channel SSID’, write downthe SSIDname. Then click on the side the word ’Security’, write down the Security Type,Authentication, Encryption Technique and the (PSK)Pr-Shared Key
Category: Connecting Camera to Internet
Q:/ Can’t connect to the internet, what should I do?
A:/ Check that your camera’s IP address hasn’t changed . Also try changing theport numbers.
Category: Connecting Camera to the internet
Q:/ How do I change the port setting?
A:/ Click on IP Camera Tools. Left click on the IP address once. Then right clickon the IP address. Click on ‘Network Configuration’. Change the number in HttpPort to any number i.e. 8081 Press OK. Then Change the ports on your router byLogging in to your router. Go to ‘Virtual Server’ or ‘Port Forwarding’ and changethe inbound port and the outbound port to the same number you set the camerasport to. i.e . 8081